Can I change the positioning of a web widget? | Community
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Can I change the positioning of a web widget?

  • February 24, 2021
  • 1 reply
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Yuliia11

On our site we have an idea to put a chat widget in place of the form. We want the widget not to be tied to the bottom right corner, but to be located in the block where the form is now.
I give an example of a page 

https://masterofcode.com/webinars/ai-radar-for-e-commerce-businesses

Now the widget is fixed at the bottom of the page but we want it to be in the block where the form is and was pasted as now the form and moved when scrolling. Is it possible to do that?

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    1 reply

    K
    • Kharlo
    • March 2, 2021

    Greetings Yuliia,

    If you have the Web Widget
    In the Support product click on the Admin icon in the sidebar and go to Channels > Widget. Select the widget you want to adjust and scroll down until you see the position setting. Select your preference in the dropdown to position the Web Widget on the left or right of the page.

    If you would like to customize the location more specifically, see this article "Advanced customization of the Web Widget."

    If you have the Chat Widget (chat-only account or legacy chat)
    In the Chat product, go to Settings > Widget > Appearance. Here you can select Widget position as well as Window Size.

     

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