Hi
Is there a way I can report on customer interactions with the bot prior to them creating a ticket with the agent.
Would love to know if articles that are recommended were helpful or not and what searches my customers are asking for to ensure I have the correct information available to them.
Any suggestions or work arounds would be greatly received.
Hey Vicki,
There are a few things you can do to get at this data:
1) You can Analyze Your Bot Activity.
2) You can Analyze Your Flow Builder Activity
3) You can report on what users are typing into the bot by creating a custom report in the Answer Bot dataset that looks at Answer Enquiry
Hope this helps!
Brandon
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