Hi there, hope all is well. On the Zendesk chat interface we can see the average wait time of chats in queue for each department we have set up. I was wondering if there was a way to see real time information of what the average wait time for a department was for the current hour period. I have set up an explore report but this doesn't update in real time.
Average Wait Time - Real Time data reporting
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explore reports do not update in real time. They update daily or hourly as you can read in this article.
Best,