Hei,
I tried to create a basic trigger but I feel I am missing something and I could not solve it by reading the other questions in the community... at least, I could not get to a solution.
My talknumber is also the number for reciving WA messages in ZD - strictly Customer Service
Of course, there is the 24h issue and I tried to avoid it by implementing a quick trigger:
When the above contion is met, I expect ZD to automatically send a message reply:
However, the trigger does not work.
Is it due to WA and I must wait an improvement or am I failing something?
Thanks for the support and sorry if the question is a duplciate.
Cheers,
Nico
I would advise using a different condition for your trigger. You can check my screenshot below for reference:
I would also advise using the native-built auto-responder. There's an auto-responder for social messaging tickets. You can check our article about it, here.
Thank you!
Kind regards,