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active website visitor.

  • August 11, 2021
  • 1 reply
  • 0 views
O

Hello,

I am wondering how do I set up to see the active visitor's location in the following picture?

 

As of right now, I can only see people who started a chat and I cannot see any active customers even if it shows I have 3 customers.

 

Please advise, thank you very much. 

    1 reply

    R
    • Ramin12
    • August 11, 2021

    Hi Olivia,

    This is because you have agent workspace enabled, which does alter what you can see in the visitor list. If you want to see active visitors, you will need to disable agent workspace.

    Thanks,

    Ramin

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