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Zendesk Symfony JWT

  • July 20, 2022
  • 1 reply
  • 0 views
J

We have a Symfony 2.8 based SaaS. We also use Zendesk. We want our users to be automatically signed in to Zendesk when they are signed in to our system. I know the solution is JWT.

I googled and found 2 bundles: https://github.com/lexik/LexikJWTAuthenticationBundle https://github.com/auth0/jwt-auth-bundle-myskingym

But from a first look it seems these are used to authenticate into Syfmony using JWT, which is not what we want: the user has already signed in into Symfony, we simply need to authenticate it to Zendesk as explained here: https://support.zendesk.com/hc/en-us/articles/203663816

    1 reply

    Nara
    • Nara
    • August 24, 2022
    Hi Jemes, at this time our team cannot consult on 3rd party JWT bundles for authentication between Symfony and Zendesk. While you are correct that using JWT is likely the best way to ensure your users logged into Symfony can also be logged into ZD, your team would need to build out that authorization flow independently as covered in the article you linked in your original post. If you encounter any issues with the JWT flow on creation, feel free to reach out to our team - we'll be happy to help!
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