Zendesk support for jira add reporting error suddenly | Community
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Zendesk support for jira add reporting error suddenly

  • March 20, 2022
  • 1 reply
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I tried reinstalling the add-on but same error coming . No longer able to authenticate to Zendesk Support You’ll need to uninstall and reinstall the add-on then re-authenticate with a Zendesk admin user. This will not erase your data. Thanks, Gunti

1 reply

  • April 11, 2022
Hi Gunti,
 
Can you try uninstalling the integration, and then in an incognito/private browser session, try to set up the Zendesk Support for Jira integration again as outlined here? Make sure to login as a user with the admin role on both Zendesk and Jira systems.
 
Thanks Gunti!