We have multiple Zendesk accounts at our organization. How can I integrate more than one Zendesk account to Slack? It appears as if the Zendesk slack app is meant to be connected to a single Zendesk instance. I assume I can create a custom app with like permissions - but can't find any documentation anywhere that explains what to do (something to consider adding by the way - Atlassian has this documentation for the same issue).
Only submitting this as high as the people that have been waiting for it have been doing so for awhile.
I've taken a look and found that other users are discussing similar needs here:
https://support.zendesk.com/hc/en-us/community/posts/4409222715290-Attach-multiple-Zendesk-domains-single-Slack-team
You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are the most helpful things to share to help our product teams understand the full scope of the need when working on solutions.
We truly value customer feedback and your voice and votes in the product feedback topics in the community help influence future Zendesk functionality.
Regarding the creation of a custom app, you may refer to our developer documentation https://developer.zendesk.com/documentation/apps/ or if you like, I can refer you to our Services team. They can build custom applications and other tools for your Zendesk when native functionality is not meeting your needs.