Dear Support,
We are using Zendesk as a Support Ticket system, but what we see is that when we want to communicate with an external supportticket system (not Zendesk), every reaction from this external supportticket-system it comes in as a new ticket. This is not desirable. Becasue we want keep communication in one place.
Can you tell me if this is even possible? Or do you have a Settingsoption to change this?
Hope to hear you.
Frank Biermans