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Using URL Target to automate internal comments

  • June 7, 2023
  • 4 replies
  • 0 views
Jake11

Referencing @yaniv11's instructions outlined here:

https://support.zendesk.com/hc/en-us/community/posts/4408860808090-How-to-add-a-popup-warning-message-to-organizations-client-s-tickets-

I tried to set this all up, but when I go to test the URL target (below) I get an error: "Error during transmission: HTTP client call failed". Any ideas?

https://REDACTED.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[comment][public]=false

      4 replies

      Y
      • Yaniv11
      • June 7, 2023

      Hi @jake11

      I just double-checked the instructions, and it works. Have you added the Basic Authentication? 

      Jake11
      • Jake11
      • Author
      • June 7, 2023

      Hey @yaniv11

      I did, I just used my own credentials. However, we do use SSO, so not sure if that has an impact on this setup.

      Y
      • Yaniv11
      • June 8, 2023

      Hey @jake11 

      Maybe this would help:

      https://support.zendesk.com/hc/en-us/community/posts/4932605159450-How-to-format-a-comment-when-using-Notify-active-webhook-action-#:~:text=tried%20it%20but%20I%27m%20getting%20an%20%22Error%20during%20transmission%3A%20HTTP%20client%20call%20failed%22%20when%20testing

       

      https://support.zendesk.com/hc/en-us/community/posts/4409515186970-Create-a-private-comment-automatically#:~:text=Error%20during%20transmission%3A%20HTTP%20client%20call%20failed

       

       

      Growthdot
      • Growthdot
      • August 16, 2023

      Hi,

      You can automatically add comments to specific tickets with the Proactive Campaigns app. It has a new automation feature, so you can use it to send emails and add internal notes in bulk. The app adds internal notes when tickets enter the list filtered by specific criteria. It's extremely simple to use!

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