Is there a way to do this in Zendesk currently? I have many tickets where I need equipment ordered and it would be great if there was a way to tag or color cod them so they stand out but as far as I can see, it's not possible. Any tips?
Tag or color code tickets?
In the admin center, when I click on "objects and rules" the page is empty. Do I need certain rights to access that page?
Hi @paul34,
You will need to have Admin permissions to see the Objects and Rules.
As a sidenote, there is a Chrome extension to do what you're asking for but I can't vouch for it as I haven't used it. https://chrome.google.com/webstore/detail/zest-the-zendesk-colour-c/kohidmaedanhmmhkhkbeaonheneldfbi?hl=en
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I think the best way to do this would be to add a custom checkbox field to your tickets to indicate that equipment needs to be ordered, and then to create a View for tickets where equipment needs to be ordered, that filters on that tag or checkbox and only shows tickets that match. Here's some documentation to get you started:
Adding custom fields to your tickets and support request form
Creating views to manage ticket workflow