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Synch Zendesk to Outlook

  • October 4, 2021
  • 1 reply
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Hi Team Zendesk,

Can you help me for synch reply ticket from Zendesk  to Outlook.

Root cause I have Outlook email and already done intregate with Zendesk, but the problem when agent reply ticket from Zendesk I don't received on Outlook. Can you give solution for this problem.

 

    1 reply

    A
    • Andrew42
    • October 4, 2021

    An agent does not receive a reply to their own ticket because presumably when they reply they know that they have replied. You could create or modify a trigger so that the agent does received their own replies.
    As far as I am aware there is no Outlook integration that synchronises Zendesk and Outlook. The Zendesk plugin for Outlook is for forwarding emails into Zendesk.

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