[Salesforce integration] a partner user of salesforce cannot create ticket and set anything | Community
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[Salesforce integration] a partner user of salesforce cannot create ticket and set anything

  • August 25, 2023
  • 1 reply
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이호연

One of my customer uses salesforce integration to crate ticket from salesforce to zendesk.

But one partner's salesforce account of my customer is facing a issue with the error.

When the partner click the setting for login zendeks account in salesforce page, the below error message pops-up.

Other accounts works well (to login zendesk account, to create ticket from salesforce)

I guess the reason is related to role or permission of account. 

How can i resolve this issue?

1 reply

이호연
  • Author
  • September 27, 2023

@maria Thank you for your reply and your day got off to a good start !

But I'm sorry, My custoemr's decided to push back the plan to integration of Salesforce later.

So I cannot check the configuration now.

I'll be checking the permission and profile following your advice if the integration is starting.