Zendesk doesn’t offer a built-in way to remove multiple attachments at once. Handling them one by one can be slow and inefficient, especially with large volumes of files.
The Attachment Redaction Add-on in the GDPR Compliance app makes this process simple and flexible. Users can set their preferences, choose what to remove, and process single tickets, users, or entire lists — all while keeping the rest of the ticket intact.
Use cases it solves
- Freeing up storage: Quickly remove attachments that take up significant space without affecting ticket content.
- Data compliance: Safely redact sensitive files to meet GDPR or other privacy requirements.
- Inactive or outdated data cleanup: Remove attachments from tickets or users that are no longer relevant.
- File-type specific removal: Target large media files while keeping important documents untouched (for example).
- Custom lists and conditions: Users can create specific lists of tickets or users with their own conditions, making bulk redaction highly targeted and efficient.
For a detailed walkthrough, we’ve prepared a video guide showing how to set presets, process tickets or lists, and manage storage efficiently. Check it out here.
If you have any questions or thoughts on this, please leave them in the comments.