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Problem uploading an app

  • May 14, 2024
  • 1 reply
  • 0 views

Eduardo12

I've been trying to upload a private app on Zendesk, on which I'm being able to complete it, I receive the following error:

Failed to install app: Error creating requirements

500 Internal Server Error: {"status"=>500, "error"=>"Internal Server Error"}

The option of uploading images on this section it seems to be off. Too bad.

 

All the url's from the manifest are working perfectly, the app calls a function which is in azure.

 

Is it possible that this be a Zendesk problem?

1 reply

  • May 20, 2024
 
Hi Eduardo! 
 
If you have any requirements due upon installation you can asynchronously handle this. To determine the installation requirements have been met, you could make a request to Get Requirements Install Status before proceeding with installation.
 
Hope this helps!