Hi All 👋
I am new to zendesk and have really been loving it. Our business uses a home services application to manage work orders, customer contact info, and a/r. Zendesk support has become our new hub for customer support and I have been trying to use Zapier to keep zendesk in sync with our other software.
In my other software, I have a report that runs daily show any accounts with updated contact information. That report is sent as a csv to a zapier email which triggers a zap. The problem I am running into is when a new email or phone number is passed to the zap, the phone or email gets added as a second item rather than REPLACING the phone or email. I'm curious what I am doing wrong and how I can fix this.
Thanks so much for the help!!
