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Options to integrate our Zendesk with customer's ServiceNow application

  • August 28, 2024
  • 1 reply
  • 0 views
A

Hello,

 

Is it possible to integrate our Zendesk with customer's ServiceNow application - any out of the box solution available?

 

Purpose : 

The customer can create and view status of tickets in our Zendesk via their ServiceNow
All SLA measures in the master agreement can be measures here
Can change the priority of tickets from medium to Critical

Can someone pls help and guide?

    1 reply

    D
    • Dhiren11
    • February 5, 2025

    Hi @asim11 ,

     

    Thanks for posting this question here on the community.

     

    I am Dhiren, one of the Solutions Engineer working at Exalate.

     

    I would recommend you to try Exalate for syncing Zendesk tickets with ServiceNow tickets as it's completely decentralized and fully bi-directional integration solution.

     

    Both side admins can choose what information they want to send and receive and the Groovy-based scripting engine provided by Exalate offers limitless customization.

     

    We do offer a 30 day free trial incase you are interested to evaluate the product.

     

    Thanks, Dhiren

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