Out Team Managers would like the ability to have a webhook sent to Slack to alert them when there is a missed/declined call or chat- is this possible without a plug-in?
Notify via Webhook Missed Call or Chat
Hi @nora11
Yes, it is possible to send push notifications from Zendesk to Slack without installing the Slack app in Zendesk. I recommend checking out the Community tip posted by Jacob: Push notifications from Zendesk to Slack. Hope this helps!
Yes but when a call is missed, there is no ticket created so there is no way to attach the webhook to anything, Our Team Managers would like to be alerted when calls are missed so they can determine if there is an issue with agents online.
Hi Ahmed,
Yes, I believe that will be possible for the ticket will already be created. But we'll need to wait for it to be readily available to test it directly.
Yes, I believe that will be possible for the ticket will already be created. But we'll need to wait for it to be readily available to test it directly.
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If no ticket was generated, it will not be possible to use webhook for notification. I have also checked the Live Talk Dashboard and it does not have Missed Calls monitoring.
Would you mind posting your use case to our Feedback on Talk topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!