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Moving from Google SSO to Azure AD SSO for team members

  • November 12, 2023
  • 1 reply
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Hi team,

We are moving our team member login method from Google SSO to Azure AD SSO. there are a few issues we are trying to resolve:

  1. Google SSO and Azure AD SSO has different emails for the same user. For instance `fam@google.com` to `fam@azure.com`. What's the recommended approach for migrating? Could we migrate users from `google.com` to `azure.com` to retain the information/ticket assigned to the users?
  2. We would like to redirect all users to Azure AD SSO and override the login method for certain accounts to use the Zendesk authentication method. How can we override?
  3. In many applications like Datadog, there is a SAML group mapping https://docs.datadoghq.com/account_management/saml/mapping/ that could be configured, but in Zendesk, it seems we must use ADFS? https://support.zendesk.com/hc/en-us/articles/4408842661530-Mapping-attributes-from-Active-Directory-with-ADFS-and-SAML What are the alternatives for SAML group mapping in zendesk?
  4. Finally, how would the migration affect API and OAuth tokens? For instance, after migrating from google.com to azure.com, do we need to regenerate a new API/OAuth token?

Thanks for any help in advance!

Note: This is also applicable to the Chat system by Zendesk

Regards,

Fam

1 reply

Nicole17
  • December 4, 2023

Hi Wei Xin - 

I see that you got help with these questions in a ticket, but do let us know if you need assistance with anything else!