Hello, I'm having a hard time integrating Zendesk and IBM watson, I got the account key and pasted it on IBM watsons integration on the live agent tab. However, it asks for a department. I can't find departments. The agent is set to online but no messages are received. Can someone please assist me, thanks.
Integration of Zendesk and IBM Watson
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
I just want to check if you have gone through this page https://www.zendesk.com/au/marketplace/apps/chat/251058/watson-assistant/?
The IBM Watson integration is not a Zendesk product, and therefore falls outside of the scope of our support as our teams did not create the app. I strongly suggest that you reach out to the IBM Watson team in order to best understand how to integrate its features into Zendesk.
You can send a request here.