How to solve an issue on Jira when the ticket on Zendesk is solved? | Community
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How to solve an issue on Jira when the ticket on Zendesk is solved?

  • August 27, 2024
  • 2 replies
  • 0 views
Eduardo12

Hi!

 

I have a scenario on which I'd like to solve the issue on Jira whenever I solve the ticket on Zendesk, is it possible?

As you can see above, I can't select Jira status, not sure why.

 

Thanks,

    2 replies

    D
    • Dhiren11
    • February 13, 2025

    Hi @eduardo12 ,

     

    Hope you are doing well.

     

    I would recommend you to try out a completely decentralized and bi-drectional integration solution like Exalate for an integration between Jira issues with zendesk tickets.

     

    It provides you a Groovy-based scripting engine which is very flexible and customizable. You can map any system, custom fields without any issues.

     

    Additionally, you can map your own statuses 1-1 between these systems.

     

    Thanks, Dhiren

    Eduardo12
    • Eduardo12
    • Author
    • April 2, 2025

    Thanks @dhiren11 

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