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How to restrict agents assiging ticket to particular group

  • April 12, 2022
  • 2 replies
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Vamshi11

How to restrict agents assiging ticket to particular group

2 replies

Vamshi11
  • Author
  • April 14, 2022

Any update on above request?


  • April 15, 2022

Hey @vamshi11 - Have you checked out Zendesk's Assignment Control app? I've used it for a few of our workflows to hide/restrict specific groups for a subset of agents and it's been really helpful thus far. More info: https://www.zendesk.com/marketplace/apps/support/223590/assignment-control/