How to export data from the Time Tracking app | Community
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How to export data from the Time Tracking app

  • January 11, 2024
  • 2 replies
  • 0 views

Zendesk15

Hello, 

I would like to export data from the Time Tracking app (https://www.zendesk.com/marketplace/apps/support/35111/time-tracking/?queryID=f598420b71cec082d74cb1ae33b072eb)
(cf time spent by ticket by agents)


How to process ?

Thank you

 

2 replies

Jacob20
  • January 12, 2024

Hi @zendesk15 ðŸ‘‹

Are you already familiar with the Explore setup that lets you report on the Time Tracking data?

Time Tracking app: Metrics you need to be measuring.

👆 This article shows the metrics you'll need and includes three sample reports to get you started. You can further customize the reporting you want to do, and like other reports and dashboards, you can export their results, or schedule regular email deliveries.

I hope this helps you out.


Brandon12
  • January 13, 2024

Hey @zendesk15 -

Jacob beat me to it.  The only thing I'll add here is that TymeShift, recently acquired by Zendesk, can help you go deeper into those analytics if needed.

Brandon