Email forwarding from wordpress | Community
Skip to main content

Email forwarding from wordpress

  • July 6, 2021
  • 9 replies
  • 0 views
C

Hello everyone, on our site we have a form created with contact7 that sends emails to our address hello @

Once the request is sent from this form, it is correctly redirected to zendesk and becomes a ticket.

I created another form, with the wpforms plugin, which always sends emails to hello @, the problem is that the emails arrive correctly on gmail but are not redirected to zendesk and converted into tickets.
Can someone help me?

Thank you

    9 replies

    Mike53
    • Mike53
    • July 6, 2021

    Hi there,

    Have you checked this article about forwarding using gmail? https://support.zendesk.com/hc/en-us/articles/217114607

    Cheers,
    Mike dela Rosa | Customer Advocate | support@zendesk.com

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

    Paolofrulio

    Hi Mike, yes i have read this article.

    Like my previous post, the email coming by contact7 form are successfully redirected to zendesk.

    The problem is for new form, the email is not redirected.

    By checking the gmail settings, there is a general rule that all mails must be forwarded to zendesk, but as mentioned, new mails arrive on gmail but not on zendesk.

    Regards

    Mike53
    • Mike53
    • July 8, 2021

    Hi Paolo,

    I'll create a ticket for this so that we could investigate this further.

    Cheers,
    Mike dela Rosa | Customer Advocate

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

    Paolofrulio

    Thank you Mike, i wait your answers.

    Regards

    L

    Hello Mike, 

    I have the exact same problem. Any news ?

    A
    • Arianne
    • January 11, 2023

    Hi @l’équipe, 

    I've created a ticket on your behalf, and I’ll continue to assist you from there. Kindly check your email for updates. Thank you!

    May12
    • May12
    • February 13, 2023

    Hi Zendesk support team,

    I'm facing the same issue, can you advice?

    Dane13
    • Dane13
    • March 3, 2023
    Hi May,

    Based one the ticket that was created for L’équipe, it has something to do on how their support address has been setup. All emails are just currently being forwarded to subdomain.zendesk.com. However, it is recommended to add the address as support address to your Admin Center (as described here: Adding an external support address). There's a high possibility that some emails won't successfully create tickets if you do not configure the address as an email channel in the Admin Center.
    Chris198
    • Chris198
    • August 17, 2023

    It's fantastic that you've successfully integrated Contact Form 7 to create Zendesk tickets!

    When it comes to WPForms, the challenge of redirecting emails to Zendesk can be addressed with a few steps. Firstly, ensure that the WPForms email notifications are properly configured to match the Zendesk setup. Double-check the recipient email addresses, as well as any filters or rules that might affect email routing. Additionally, consider reviewing your Zendesk integration settings within WPForms, ensuring that all necessary fields and connections are established for a smooth transition from emails to Zendesk tickets.

    Terms & ConditionsCookie settingsAccessibility statement