Good Day,
I am attempting to create a Zendesk Community Post Published event trigger that will then send a slack message to a private channel.
I have it working when I am testing the payload, however there is no way to save the payload that I want to send. As well, there seems to be no way to create a trigger from a community post publish event.
It seems that the Zendesk Events Webhook, cannot then send data externally, however the Trigger/Automation webhook doesnt have access to community post events.
I understand that triggers might only be used for tickets, and that kinda makes sense. However how am I to be able to do this, if I cannot use triggers? Please help!
Thank you for reaching out and sharing the detailed steps you've taken to set up a Slack webhook for community post events.
Currently, Zendesk’s trigger and automation system indeed works only with ticket events, so creating triggers based on community post publish events directly is not supported at this time. Similarly, the Zendesk Events Webhook does not expose community post events externally, which limits the ability to create external integrations or notifications driven by those events.
As a workaround, you might consider setting up a custom middleware or polling service that queries community posts periodically via the Zendesk API and then sends notifications to Slack when new posts or comments are detected. Although not real-time, this can help bridge the functionality gap until native support becomes available.
We appreciate your feedback on this limitation, and I encourage you to submit it as a feature request to help prioritize future enhancements to community event webhooks.