Can't configure Zendesk Support for Jira | Community
Skip to main content

Can't configure Zendesk Support for Jira

  • April 28, 2023
  • 2 replies
  • 0 views
D

After installing Zendesk Support for Jira, when I am trying to configure the plugin it takes me to following URL: https://jiraplugin.zendesk.com/integrations/jira/oauth/finish?code=<CODE>&state=<ZENDESK_SUBDOMAIN>

But above URL opens up in a new browser tab and gives following error message: 

HTTP 404: This jiraplugin.zendesk.com page can’t be found

Does anyone know if there are issues with Zendesk Support for Jira plugin?

    2 replies

    Glen13
    • Glen13
    • May 2, 2023

    I recently installed the Jira plugin. 

    I would do this via Jira in their Add-ons section as it does all the set up for you and makes things a lot faster.

    Once done you can then configure workflows. You need to be a Zendesk Admin and a Jira Admin to make it work though. 

    mathieu.lepoutre

    Hi DJ

    You may want to try reinstalling the Zendesk Support for Jira plugin and verifying that it is properly configured, it looks like the URL is pointing to an incorrect location.

    You should have a look at Exalate? I have been using that and it works pretty remarkably good.

     

    Terms & ConditionsCookie settingsAccessibility statement