Instead of just New, Opened, Solved, etc...we were wondering if there was an app that had a visual representation of where in the system their ticket is. Is there such a thing?
app to show progress bar of ticket status to end user
Hi, Christopher. Please contact us, as your idea is interesting, but we would like to know more details. Thank you!
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Welcome to the community! That's an interesting idea and I'm not sure if there is such a thing, but in the meantime, I'm moving your post to our Troubleshooting and Q&A topic, as the User Tips & Tricks topic is for user-written tutorials. Sorry for any confusion!