Has anyone written something to set up a slack notification if a ticket has an attachment in a specific format? For example, I want to set up a notification to #support-mac-users lets say, when an email has a .zip file, because it's easier for them to handle than for a Windows agent. I only want the alert if the file type matches specific types, not just *any* attachment.
Alerts to Kind of Files?
Hello @cj99,
Consider using our Respira Tag Files app to tag the file according to its extension and as of it see if you can route it to Slack via triggers using tags as a condition (I do not know Slack works in the end but might be a possibility).
https://www.zendesk.com/apps/support/respira-tag-files/
Regards.
Hi @cj99, it sounds like our newly-released Zendesk Integration Services (ZIS) could potentially solve this for you. I've reached out to your account representative so we can discuss your needs in more detail and see if ZIS is a good fit.
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