Hello Zendesk community,
We're excited to roll out the early access program for Brand Spaces! This feature allows agents to handle tickets for their specific brands, sharpening focus and improving privacy and expertise.
Brand Spaces features
- Agents are dedicated to their brands.
- Admins have access across all brands.
- Ticket views are limited to an agent's brand memberships.
- CC'd tickets from other brands remain accessible.
Current Limitations
- No bulk Brand assignments or Brand-specific agent roles yet.
- Ticket assignment and business rules are not Brand-restricted.
- Reporting and suspended ticket access are not yet limited by Brand.
Be sure to check out our Brand Spaces early access topic for more information on:
- What is the Brand Spaces EAP?
- How do I sign up for the Brand Spaces EAP?
- How can I share feedback for the Brand Spaces EAP?
If you're interested, be sure to sign up for the EAP and share your feedback with us so we can continue to make improvements for a more effective support experience.
Cheers!
