Hi everyone!
The Community team wishes you a happy, growth-filled New Year! We hope 2026 is off to an inspired, motivated start.
Here’s what’s happening across the Community next week to help you kick off the year strong.
Build smarter workflows with Zendesk Action Builder
🗓️January, 21st
⏱️09:00 am CST
📍Virtual event - Registration Link
In this session the Action Builder product team will show how the tool empowers admins and operations to scale multi-step workflows that combine AI and human agents. You’ll get an overview of how Action Builder fits into the Zendesk Resolution Platform to streamline cross-team workflows (support, sales, IT, and more), learn design patterns for building scalable, click-to-configure action flows that reduce manual work and improve consistency, and hear best practices for launching, governing, and driving adoption of AI-powered automations. The session finishes with a live demo and Q&A so you can see Action Builder in action and get your questions answered by the team