Hi everyone! We hope you’re enjoying an amazing holiday season! 🎄
It may feel like we’re already heading into 2026, but we still have some exciting events planned to help you finish the year on a high note.
Here is what’s happening across the Community next week!
Zendesk QA: Supercharge QA with AI features
🗓️December, 17th
⏱️09:00 am CST
📍Virtual event - Registration Link
The Zendesk QA team will guide you through integrating AI tools into your quality assurance process, demonstrating how AI can enhance efficiency, accuracy, and customer satisfaction. You'll learn practical steps to set up AI features within Zendesk QA and discover ways to streamline workflows. Designed for both beginners and experienced users, this session offers valuable insights to improve your QA practices, with opportunities to discuss your own challenges and optimize Zendesk’s AI capabilities.
Zendesk WFM: Essentials of schedule management
🗓️December, 17th
⏱️06:00 pm CST
📍Virtual event - Registration Link
The Zendesk WFM team will teach you the basics of creating and managing agent schedules efficiently. You’ll learn how to design and adjust shifts, handle time off requests and shift trades smoothly, and apply best practices for maintaining a flexible, productive schedule. Suitable for both beginners and those looking to enhance their scheduling process, the session offers practical tips and personalized support to help you keep your workforce well-organized and efficient.