Hi there Zendesk community! Happy Wednesday!
We’re thrilled to bring you a lineup of upcoming community events you won’t want to miss.
Self-service - Step 5: Optimize your help center and plan ongoing maintenance
Date: Aug 12, 2025
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration link
About the event:
The Zendesk team will host the final episode of their "5 Steps to Get Started with Self-Service" series, titled "Step 5: Optimize Your Help Center and Plan Ongoing Maintenance." This session will cover key topics including article verification, managing content through article lists, SEO basics and best practices, the fundamentals and advantages of knowledge-centered service (KCS), how to utilize help center content within Support tickets, and strategies for content lifecycle management and archiving.
6 steps to implement Zendesk WFM - Step 5: Create locations, shifts, and schedules
Date: Aug 13, 2025
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
About the event:
Join us for an in-depth onboarding webinar and Q&A designed to help you master Zendesk Workforce Management (WFM), the platform revolutionizing customer support. In this session, you will learn how to integrate Zendesk WFM with your existing tools, implement best practices, and empower your team to achieve workforce management excellence. Key topics include creating locations, understanding shift logic and creating shifts, managing intraday shifts and rotation folders, and generating your schedule.
Special mention✨
Zendesk AI User Group : Centralized Conversational BI Exchange
Create locations, shifts, and schedules
Date: Aug 19, 2025
Time: From 01:00 PM - 02:00 PM CT
Location: Virtual event - Registration Link
About the event:
This month’s Zendesk AI User Group, hosted by EnterpriseUser Group Leaders, will explore Centralized Conversational Business Intelligence (BI). The discussion will focus on how AI tools are evolving into intelligent teammates that integrate data across platforms to provide real-time, role-specific customer insights. Key topics include understanding conversational BI, how top companies use their tech stack to enhance support, and real-world examples and challenges in creating this unified experience.
We have some exciting sessions lined up for next week—don’t miss your chance to expand your Zendesk knowledge and elevate your customer experience!