Hello dear Community!
Get a sneak peek of next week’s Community events happening right here! The Community, CX, Product, and WEM teams are bringing you expert tips on Self Service, QA, and Action Builder.
Jump in, connect, and level up your skills with us!
Zendesk Essentials: 5 steps to get started with self service: Step 4: Test your setup and monitor performance
- Date: August 5, 11:00 a.m. CDT
- Location: Virtual event - Registration Link
About the event:
The Zendesk team will present the fourth episode of our 5 steps to get started with self-service series, titled Step 4: Test your setup and monitor performance. This session will showcase the end-user experience in the help center, covering its structure, search features, and how private content stays secure. This session will guide you on preparing, launching, and activating the help center, followed by an overview of reporting tools in Explore. The hosts will live demo key features of Zendesk and will answer all your questions during the live Q&A session at the end.
QA - Step 1: Create and evaluate your QA scorecard
- Date: August 6, 11:00 a.m. CDT
Location: Virtual event - Registration Link
About the event:
Join us for an in-depth onboarding webinar designed to help you master Zendesk QA, the quality assurance platform transforming customer support. In this session, our experts will guide you through the essentials of setting up and navigating Klaus QA, creating and managing QA forms, conducting effective reviews, and leveraging powerful reporting and analytics features. Learn how to integrate Zendesk QA with your existing tools, implement best practices, and empower your team to achieve excellence in quality assurance
Product insights exchange on Action Builder
- Date: August 6, 6:00 p.m. CDT
- Location: Virtual event - Registration Link
About the event:
With action builder - currently in EAP - you can create event-driven flows that automatically perform actions in Zendesk and external systems. Our team is committed to regularly enhancing action builder’s functionality, and we’d like to give you a sneak-peek at two upcoming features.