Hi there Zendesk community! Happy Tuesday!
Here’s our weekly Community events line up or next week.
The Community and CX team are thrilled to be hosting the following events:
Zendesk Essentials: 5 steps to get started with self- service - Step 3: Create and organize knowledge base articles
Date: Jul 29, 2025
Time: From 11:00 AM - 12:00 PM CDT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Mike Frei-Services Consultant
- Ruby Lehnert-Customer Success Manager
About the Event:
This session focuses on identifying relevant topics by analyzing customer issues and gathering feedback from both agents and customers. Participants will learn how to write and edit articles using Zendesk’s editor, which includes AI-powered features that help summarize and improve content. The session also covers best practices for structuring, labeling, and formatting articles to enhance search-ability and readability, as well as strategies to optimize help center content for SEO.
6 steps to implement Zendesk WFM - Step 4: Set up and optimize Forecasts
Date: Jul 30, 2025
Time: From 11:00 AM - 12:00 PM CDT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Elodie Prioris - Success Specialist
- Teresa Gouveia - Success Specialist
About the Event:
In this session, our experts will guide you through integrating Zendesk WFM with your current tools, implementing best practices, and empowering your team to achieve excellence in workforce management. You will learn how to track real-time activity status, attendance and Workstream performance using dashboards, as well as generate detailed reports on agent activity and performance.
Product insights exchange on Action Builder
Date: Aug 6, 2025
Time: From 06:00 PM - 12:00 PM
Location: Virtual event - Registration Link
About the Event:
In this session, we will share early designs focused on surfacing error information and usage data to help you troubleshoot and manage your flows more effectively, as well as introducing transformation and formatting steps within action flows to ensure your data is properly shaped for your actions.