Hello dear community!
Here’s your weekly community events spotlight
The Community, CX, Marketing, and WEM teams are bringing some awesome sessions, filling us with this amazing lineup for next week!
It’s a great chance to learn about our products and grab some cool tips. Feel free to share and jump in with us!
5 steps to get started with self service: Step 2-Add users and create your help center framework
Date: July 22, 2025 11:00 AM
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Paddy Meleady- Scaled Customer Success Manager
-
Marie Farrel- Senior Managed Services Consultant
About the Event:
This session covers how to define roles within the self-service team by exploring Guide roles and user segments for managing visibility and permissions. It also addresses setting editing and publishing controls for knowledge base articles. The episode will touch on web channels like support request forms and web widgets, plus branding essentials for the help center. You will also get a brief overview of advanced customization options and helpful resources.
3 steps to implement Zendesk QA – Step 3: Supercharge QA with AI features
Date: July 23, 2025 11:00 AM
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Abdulla Khatib- WEM Success Specialist
-
Zac O'Neil- WEM Success Specialist
About the Event:
Join us for an insightful webinar where we’ll walk you through how to effectively set up and leverage Zendesk's powerful AI technology for Quality Assurance (QA). In this session, you’ll discover how AI can transform your QA processes, improving efficiency, accuracy, and customer satisfaction.
Zendesk Deep Dive: Deliver trusted CX across AI and human agents
Date: July 24, 2025 11:00 AM
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Meaghan Watson-PMM of Best Practices & Adoption
- Triin Ilves- Senior Product Marketing Specialist
- Carlos Folgar- Sr. Product Marketing Manager
-
Aaron Wichman- Product Marketing Manager
About the Event:
Learn how to build trust in AI by aligning agent performance across human and digital channels.AI that acts human builds trust. 68% of consumers trust AI agents—if they behave like human agents. In this session, we’ll explore how to assess AI performance using human-agent benchmarks to improve consistency, retention, and satisfaction.