Hello community friends!
Here’s your weekly community events spotlight
We’re thrilled to bring you a lineup of upcoming community events you won’t want to miss. Get ready to dive into:
- Email support, Zendesk workforce management, Q&A, and real-time monitoring insights—everything you need to build a strong foundation on Zendesk products.
6 steps to implement Zendesk WFM - Step 1: Plan your setup
Date: Jun 18, 2025 11:00 AM
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Gustavo Carvalho- Senior WEM Success Specialist
-
Quincy Ko- WEM Success Specialist
About the Event:
On June 17, the Zendesk WFM team will host a depth onboarding webinar series titled: 6 steps to implement Zendesk WFM to master Zendesk workforce management and empower your team. Join us on this first episode Step 1: Plan your setup. Learn to check WFM activation, tailor access, create teams with roles, and track agents in real time, also you’ll have space to share all your questions in a Live Q&A.
Product Insights Exchange on real-time monitoring
Date: Jun 18, 2025
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Karen Hynesl- Principal Product Manager
- Agnieszka Czajka- Senior Product Manager
- Caroline Craddok- Sr. Product Designer
-
Rajat Garg- Sr. Director, Product Manageme
About the Event:
Join our upcoming webinar to get an exclusive look at Zendesk’s new real-time monitoring platform! Discover our product roadmap with key milestones leading up to the GA release, see a live demo in action, and learn about the open EAP. Plus, share your feedback and challenges directly with our team and help shape the future of real-time monitoring at Zendesk. Don’t miss the live Q&A session where you can get your questions answered. This is your chance to align your workflows with exciting new features and be part of the conversation!
Zendesk Essentials: 5 steps to provide email support: Step 4 - Build the customer experience
Date: Jun 24, 2025
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Jonathan Gomez- Senior Managed Services Consultant
- Ray Rot - Portafolio Success Manager
-
Paddy Meleady - Scaled Customer Success Manager
About the Event:
On June 24, 2025, at 11:00 AM (CST), the Zendesk team will host the fourth episode of our 5 steps to provide email support series titled, Step 4: Build the customer experience. This session will focus on customizing email templates and understanding how emails are sent from Zendesk. Topics include setting up notification triggers, managing customer feedback emails, providing a professional email address, and forwarding emails from employee addresses and a live Q&A session.
Zendesk WFM: 3 steps to implement Zendesk QA – Step 1: Create and evaluate your QA scorecard
Date: Jun 25, 2025
Time: From 11:00 AM - 12:00 PM CT
Location: Virtual event - Registration Link
Speakers 🎙️:
- Gustavo Carvalho- Senior WEM Success Specialist
-
Quincy Ko- WEM Success Specialist
About the Event:
On June 25 The Zendesk WFM team will host an in-depth onboarding webinar series titled: 3 steps to implement Zendesk Q&A. In this session, our experts will guide you through the essentials of setting up and navigating Klaus QA, creating and managing QA forms, conducting effective reviews, and leveraging powerful reporting and analytics features. Learn how to integrate Zendesk QA with your existing tools, implement best practices, and empower your team to achieve excellence in quality assurance.
Does this sound like something you'd want to join? If so, RSVP for all the events and check out the details. Hope to see you there!