Hey there, Zendesk community!
Get ready! Next Tuesday, May 27, 2025, at 11:00 AM (CST). We will be hosting the final episode of our 5 steps to provide email support series “Step 5 - Final steps to go live”. This session will cover essential actions for launching your email support, including publishing channels and setting workflows, activating email forwarding, and importing users. By attending this session, you’ll learn to monitor CSAT responses, track negative feedback, and utilize reporting tools.
As always, there will be time at the end of the session for you to ask questions during the live Q&A segment. Don’t miss the opportunity to get your questions answered live by our experts.
Webinar overview
- Activate your email setup
- Test your email setup
- Get help for commonly encountered issues
- Monitor your email support with prebuilt dashboards
Why you should attend
By participating in this webinar, you will be able to:
-
Complete and test your email support setup.
Learn how to verify that incoming emails create tickets properly, and outgoing notifications are delivered, ensuring your email channel works smoothly from day one -
Activate and manage triggers for customer notifications.
Understand the importance of keeping notification triggers active, how to check if they fired correctly, and how to reactivate them to maintain seamless communication with customers. - Monitor your email support performance with prebuilt dashboards.
Hosts
-
Shravanthi Narendran
Zendesk
Scaled Customer Success Manager -
Angi Butler
Zendesk
Scaled Customer Success Manager
Be sure to take advantage of this opportunity to enhance your Zendesk experience. RSVP now to reserve your spot!