Hi Community!
Next Tuesday, May 13 at 11:00 AM CDT, the Zendesk CX team will be hosting the third episode in our "5 Steps to Provide Email Support" series, called Step 3: Build the Agent Experience.
In this session, we’ll share some great tips on how to make the agent experience better—like routing tickets more effectively, managing workflows, prioritizing tasks, using macros to save time, and much more.
Why Attend?
- Build efficient ticket routing workflows accurately
- Streamline agent workflows reducing reduce manual handling
- Manage tickets with views and macros saving valuable time
- Leverage automation and apps enhancing overall team productivity
What you’ll learn?
- Routing tickets using triggers
- Handling tickets using views
- Handling tickets using macros
Hosts
- Reeve Manzano, Associate Portfolio Success Manager
- Angi Butler, Scaled Customer Success Manager
Useful resources
- Workflow: Auto-assigning tickets to a specific agent or group
- Creating views to build customized lists of tickets
- Creating macros for repetitive ticket responses and actions
- Creating ticket triggers for automatic ticket updates and notifications
Don’t miss this opportunity to enhance your Zendesk experience. Sign up now to reserve your spot.