Hey Zendesk community,
On Tuesday, May 6 at 11:00 AM CDT, the Zendesk CX team will host the second episode in our 5 steps to provide email support series titled Step 2: Organize your team. This session will dive into effective team organization strategies — from using roles and groups to segment your agents, managing customer organizations, to leveraging custom fields.
We’ll walk you through live demos of core Zendesk features and workflows so you can see exactly how to implement them in your own account. Plus, there will be a live Q&A at the end where you can get your questions answered by our team.
Why attend?
- Streamline your workflows to boost productivity
- Define clear roles to enhance team focus and efficiency
- Improve collaboration across your organization
- Manage tickets better for faster resolutions and happier customers
What you’ll learn:
- Segment permissions with roles
- Organize agents using groups
- Manage customers with organizations
- Use custom ticket, user, and organization fields
- Import users
- Understand the email channel lifecycle
Don’t miss this chance to build a strong foundation for your email support setup!
RSVP here to reserve your spot.
Helpful resources to check out before the webinar: