Hey there, Zendesk community!
Get ready! Next Tuesday, June 10, 2025, at 11:00 AM (CST), you are more than welcome to join us for the second episode in the “5 steps to provide email support” series titled, “Step 2: Organize your team” This session will focus on strategies for organizing your team effectively, including using roles and groups to segment employees and agents, managing customer organizations, and utilizing custom fields. The hosts will demo key features of Zendesk and will answer all your questions during the live Q&A session at the end.
The webinar also includes a live demo of key features and workflows, and a Q&A to get your questions answered directly by our team. Don’t miss this chance to improve your customer communication and optimize your Zendesk email support setup.
Webinar overview
We’ll cover the use cases of:
- Roles to segment permissions for employees and agents
- Groups to organize agents by interaction types
- Organizations to segment customers
- Custom ticket fields for better reporting
- Custom user and organization fields
Why you should attend
By participating in this session, you will gain practical knowledge on:
- How to transform your operations by establishing streamlined workflows that enhance productivity, and eliminate the confusion caused by unclear or cluttered processes.
- How to enhance team efficiency through clear roles help your team focus on tasks, making workflows smoother and boosting customer support.
- How to boost collaboration to improve efficiency and overall service delivery.
- How to improve ticket management by discovering the right features so your agents can easily access relevant information, leading to quicker resolutions and better customer experiences.
RSVP today and take the next step toward elevating your email support experience!