Hello everyone!
Check out our upcoming events and don’t miss the chance to connect with peers and learn from experts. We’ve got great sessions lined up just for you!
User Group Events
These are perfect for casual, helpful conversations with peers. Leaders often invite guest speakers to ensure everyone's questions are answered.
Upcoming Agenda
AI User Group presents: Improving AI Search in Your Knowledge Base
🗓️ Thursday, November 6th RSVP Link
Canada User Group presents: Unlocking the Power of Approvals with Zendesk Product team
🗓️ Monday, November 10th RSVP Link
Public Sector User Group presents: AI Agents & Action Builder Demo with Dr. Helen Coy
🗓️ Friday, November 14th RSVP Link
Enterprise User Group presents: Omnichannel Routing :From Chaos to Cohesion
🗓️ Tuesday, November 18th RSVP Link
Administrator User Group Meetup with Michael Locurcio
🗓️ Wednesday, November 19th RSVP Link
Spain User Group Presents: Ai Summit 2025 meetup. The Spain User Group will meet virtually to discuss the latest releases from the AI Summit with Eduardo de Urbano and Sergio Anarte. (The event will be held in Spanish.)
🗓️ Thursday, November 20th RSVP Link
Product Insights Exchange
Product Insight Exchanges are fun, interactive roundtables where customers and Zendesk Product Managers come together to chat openly about product experiences and challenges. It’s your chance to share feedback that helps shape our roadmap, prioritize features, and test new ideas. Join a trusted community that’s all about driving innovation and making things better together.
Agent Home : In this session, you’ll get a preview of how Agent Home is being continually evolved to power your productivity for AI and Messaging. You’ll also get a chance to ask questions and share your feedback directly with Zendesk’s product team.
🗓️ Wednesday, November 5th RSVP Link
Zendesk Deep Dive: Ai Summit Series
Join our deep dive series following the Zendesk AI Summit. Starting October 23, 2025, explore four sessions packed with insights, demos, and live Q&A about Zendesk’s latest AI-driven products. Learn how Admin Copilot boosts admin efficiency, how AI powers agents and knowledge, simplify employee service with AI tools, and scale your contact center with AI automation. Dive into the topics that matter most or join them all to take your AI journey from inspiration to action.
🗓️ Agents and Knowledge: Boost automated resolutions across key channels with Zendesk Suite
Thursday, October 30- RSVP Link
🗓️ Employee Service: Transform internal support with Zendesk’s AI-first solutions
Thursday, November 6th RSVP Link
🗓️ Contact Center: Elevate your contact center with Zendesk AI
Thursday, November 13th RSVP Link
Zendesk WEM Live WFM and QA training
WFM and QA training The WEM team is organizing helpful WFM and QA training sessions. These are designed to help everyone get the most from these qualitative tools and measure service quality. You can find sessions for the APAC, AMER, and EMEA regions.
🗓️ Zendesk WFM: Essentials of schedule management
October 29th - RSVP Link.
🗓️ Zendesk QA: Supercharge QA with AI features
October 29th - RSVP Link
Can't wait to see you there!