Product insight exchange on Agent Home
🗓️November, 5
⏱️11:00 am CST
📍Virtual event - Registration Link
About the event:
Join the Zendesk team for a 60-minute live session to learn about the latest updates to Agent Home and provide your feedback directly to the product team. This event offers a preview of how Agent Home is evolving to enhance productivity, especially with AI and Messaging features. Participants will gain insights into how Agent Home optimizes workload management, discover Zendesk’s future plans for improving these workflows, and have the opportunity to engage in a live Q&A with the product team. Useful resources will also be shared to help you manage your work efficiently. Don’t miss this chance to connect and contribute to the future of Agent Home.
Zendesk Deep Dives: AI Summit series: Employee Service
🗓️ November, 6
⏱️11:00 am CST
📍 Virtual event - Registration Link
About the event:
Join us for a live 75-minute session to explore how Zendesk’s AI-first solutions can transform your internal support operations. Designed for today’s service leaders, this event will showcase cutting-edge innovations such as native IT asset management, no-code workflow automation with Action Builder, and built-in AI tools that simplify employee support and enhance productivity. Attendees will learn how to adopt AI-powered service from day one, resolve device issues faster, automate complex workflows without developer help, and integrate tools to keep employees productive. The session includes live product demos and an interactive Q&A, providing a comprehensive look at how Zendesk empowers employee service teams to deliver faster, more efficient, and seamless support experiences.
Improving AI Search in Your Knowledge Base
🗓️ November, 6
⏱️13:00 pm CST
📍Virtual event - Registration Link
About the event:
Learn how to make your help center smarter. We’ll dive into how AI search works in Zendesk, what makes content more retrievable, and how to structure your articles so AI finds and delivers the right answers faster. Perfect for anyone looking to improve self-service and reduce ticket volume.
Unlocking the Power of Approvals
🗓️ November, 10
⏱️03:00 pm CST
📍Virtual event - Registration Link
About the event:
Join us for the Canada User Group Meetup focused on "Unlocking the Power of Approvals" with Zendesk. This session is designed to help you improve your workflow efficiency by mastering the use of approvals within Zendesk. Learn directly from the Zendesk Product Team as they share valuable insights and practical tips for integrating approval processes into your daily operations. Attendees are encouraged to actively participate by sharing their experiences managing approval-related tickets, engaging in discussions about desired features for future Zendesk Approvals, and responding to questions from fellow users. Open to all Zendesk users, this event offers a collaborative space to connect, learn, and help shape the future of Zendesk’s approval workflows. Register now to reserve your spot!