The WFM team is thrilled to bring you a new EAP!
The WFM Agent adherence dashboard in Real-time Monitoring is the first step toward a fully unified reporting ecosystem inside Zendesk. It allows WFM customers to see their real-time agent status and adherence data rendered directly inside Zendesk Real-time Monitoring.
This EAP focuses on bringing key real-time WFM data, such as agent availability, activity, adherence, and status durations into Zendesk Real-time Monitoring, enabling support managers and workforce teams to monitor operations from a single consolidated dashboard.
What you can expect
- Real-time WFM agent status and adherence, synchronised with ZRA
- Consolidated agent performance reporting which combines WFM data with Zendesk reporting within one dashboard
- Improved visibility across groups, agents and channels
- A first milestone towards a comprehensive, unified reporting solution.
For more information and to sign up please go here. We look forward to receiving your feedback!