Your October guide to community events is here
Hello dear community,
Save your spot and join our upcoming events. Whether you want to connect with peers, dive deep into Zendesk products, or get your questions answered by our specialists, we have a variety of formats designed to elevate your experience. Explore the full agenda and make the most of our community.
Zendesk User Groups events
Admin User Group Meetup
📍 Virtual event
🗓️ Wednesday Oct 15
🔗 RSVP Here
About the event:
- With a very special guest… Colin Murphy Zendesk’s CCO
Learn about upcoming initiatives and understand how customer feedback shapes product decisions. This casual Q&A format is designed for you to get the insights you need.
Spain User Group Meetup
📍 Virtual event
🗓️ Thursday Oct 16
🔗 RSVP Here
About the event:
Join this session designed to have a casual conversation to learn from peers from Spain.
- Learn from peer’s challenges
- Connect and share best practices.
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Have fun and make some friends in the way!
Enterprise User Group: Mastering WEM
📍 Virtual event
🗓️ Tuesday Oct 21
🔗 RSVP Here
About the event:
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WFM and QA are powerful tools to measure quality, organize your team, make data-driven decisions, and, most importantly, deliver the best experience to your customers. RSVP, share your challenges, and learn from specialists on the WEM team.
Zendesk Deep Dives
AI Summit Series Copilot
📍 Virtual event
🗓️ Thursday Oct 23
🔗 RSVP Here
About the event:
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WFM and QA are powerful tools to measure quality, organize your team, make data-driven decisions, and, most importantly, deliver the best experience to your customers. RSVP, share your challenges, and learn from specialists on the WEM team.
WFM and QA Training
Zendesk QA: Automate reviews and coach your team effectively
📍 Virtual event
🗓️ Wednesday Oct 15
🔗 RSVP Here
About the event:
- In this session, the Zendesk QA team will show you how to use automation and advanced tools to streamline your review process and coach your team more effectively.
Zendesk WFM: Reporting and forecasting fundamentals
📍 Virtual event
🗓️ Wednesday Oct 15
🔗 RSVP Here
About the event:
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In this session, the Zendesk WFM team will help you understand how to use reporting and forecasting tools to better manage your workforce.
What you'll learn: - How to monitor real-time performance with Zendesk WFM reporting
- Analyzing historical data to spot trends and improve planning
- Forecasting basics to effectively plan staffing and optimize team performance
Live quality audit webinar: Find out your Zendesk service quality score
📍 Virtual event
🗓️ Thursday Oct 23
🔗 RSVP Here
About the event:
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Conduct a free QA audit of your Zendesk account live with our experts!
Register before October 20 to save your spot. This webinar will be held in English. - Are you delivering consistent service across all channels and locations? Which areas need improvement, and where are you excelling?
Join our webinar to perform a comprehensive Quality Audit of your Zendesk account and experience firsthand how it uncovers on-brand gaps, highlights high-risk tickets, and streamlines reviews. - Get exclusive access to AI-powered QA tools to analyze your support interactions, compare your quality scores to industry benchmarks, and receive tailored insights so you know exactly where to focus.