Hello everyone! 
We are excited to announce a new series of live training webinars designed to help you unlock the full potential of our platform. These sessions are hosted by our product experts and are free for all users.
Join us to dive deep into our latest features, ask questions, and learn best practices that you can apply directly to your business.
These events are perfect for customers looking to dive into our latest tools and level up their skills in:
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Centralized Conversational Business Intelligence: Turn conversational data into powerful business insights. -
Quality Assurance (QA): Discover tips for improving team performance and consistency. -
AI-Powered Messaging: Learn how to leverage AI for smarter and more effective customer interactions.
Below you will find the details for each upcoming session. Choose the ones that are right for you and register today!
Zendesk AI User Group Centralized Conversational BI Exchange
- Date: August 19, 11:00 a.m. (CDT)
- Location: Virtual event - Registration Link
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About the event:
Join a forward-thinking discussion on Centralized Conversational Business Intelligence (BI). Explore how leading companies are using AI to pull data from their entire tech stack, transforming chatbots into intelligent teammates that provide smarter support and deliver real-time, role-specific insights.
3 steps to implement Zendesk QA – Step 2: Automate reviews and coach your team effectively
- Date: August 20, 11:00 a.m. CDT
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Location: Virtual event - Registration Link
About the event:
Join us for an insightful webinar designed to elevate your Zendesk onboarding experience! In this session, we will delve into powerful tools that can enhance your team's efficiency and performance. Learn how to create and manage quizzes for testing knowledge retention, assign tasks effectively with assignments, and ensure consistent service standards through calibration. Plus, we’ll showcase several other advanced features that can help you optimize your QA processes. Whether you're new to Zendesk or looking to deepen your expertise, this webinar is packed with actionable tips to take your onboarding to the next level!
Zendesk Deep Dive Deliver better CX at scale with AI-powered Messaging
- Date: August 28, 11:00 a.m. (CDT)
- Location: Virtual event - Registration Link
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About the event:
Migrating from chat to messaging: Your path to modern starts hereWhether you’re using live chat today, relying on phone and email, or exploring your CX options, it’s time to move to messaging. Zendesk messaging is a more flexible, personalized, and scalable way to connect with customers across web, mobile, and social channels. It can do everything chat can do – and more by offering seamless, AI-powered support—anytime, anywhere.