Hey Community! The Analytics team is excited to introduce a new EAP for you. Check it out and follow the link for more information!
Agent status plays a critical role in ensuring smooth and efficient contact center operations. Sometimes, admins might need to manually update an agent’s status. For example, an agent finishes their shift but forgets to sign out or sets their status to offline.
The real time monitoring assistant helps admins to update the agent's status from the incoming tickets or agent productivity real time monitoring dashboards using a conversational assistant to reflect that the agent is no longer available, preventing calls from being routed to them.
Learn more and sign up here.