Hi everyone!
Is it just us, or is the Zendesk ecosystem moving at light speed lately? Whether you’re currently wrestling with a complex API, trying to make your AI Agents sound a little more "human," or just trying to survive your first week in the agent workspace. We’ve got your back!
We’ve curated a lineup of sessions for March designed to help you work smarter, not harder. From deep dives into custom data models to the "bread and butter" of QA scorecards, there’s a seat at the table for you.
Check out what’s coming up and grab your spot:
Zendesk WEM: Live WFM and QA training
Zendesk QA: Create and evaluate your QA scorecard
Whether you’re new to QA or looking to refine your process, this session will provide practical guidance to help you create effective scorecards and leverage insights to boost your team’s performance.
Feel free to bring questions or examples from your own QA process so we can help you get the most out of Zendesk QA!
- 🗓️ March 4 | 5 PM GMT+1 | 45 minutes
- 🔗 Register here
Zendesk Deep Dive
Zendesk Deep Dive:
Unlock custom workflows with Zendesk App Builder & Custom Objects
Build custom apps with AI-powered App Builder and tailor your data model with no-code Custom Objects. See App Builder and Custom Objects in action with a live demo and get your questions answered in an interactive Q&A.
- 🗓️March 5 | Virtual | 10 AM PT | 90 minutes
- 🔗 Register here
The Digital Desk
Turn Your Employee Help Center Into a Self-Service Engine
Your help center can do more than answer questions — it can deflect tickets before they're ever submitted. Learn how to build a self-service experience your employees will actually use.
- 🗓️ March 5 | 10 AM CST | 45 minutes
- 🔗 Register here
How to be Successful with Zendesk AI Agents - Essential
AI Agents are only as good as how they're set up. Get the foundational knowledge you need to deploy them effectively and start seeing real resolutions, not just deflections.
- 🗓️ March 9 | 10 AM CST | 45 minutes
- 🔗 Register here
Agent Fundamentals: Getting Started in Zendesk
Brand new agent to Zendesk? This session is built for you. Walk away with a clear understanding of the platform and the confidence to hit the ground running.
- 🗓️ March 11 | 10 AM CST | 45 minutes
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Zendesk Essentials: Tools & Rules That Make Zendesk Work
Behind every smooth support operation is a solid set of tools and automation rules. This session breaks down exactly what they are and how to make them work for your team.
- 🗓️ March 16 | 10 AM CST | 45 minutes
- 🔗 Register here