Known issue: duplicate email notifications for community posts | Community
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Known issue: duplicate email notifications for community posts

  • November 3, 2021
  • 2 replies
  • 0 views

Nicole17

Hi all -

It seems one of our integrations has a small bug that is sending out multiple email notifications for community posts and knowledge base comments. We apologize for the confusion, and we're working on getting this fixed. Give us a day or two, and then you should no longer be seeing those "ticket" notifications for community posts. 

2 replies

Ad17
  • November 3, 2021

Hi @nicole17,

Does this affect our account end users from our sites or only Zendesk's help/community site?

Thanks!


Brett13
  • Community Manager
  • November 3, 2021
Hey Melody,

This is only affecting Zendesk's Help Center/Community Forums.

Your end-users should not be affected by this.

Let us know if you have any other questions!