Hello dear Community!
We’re here to spark your interest with this week’s upcoming agenda. As always, our Community has something for everyone!
Join us for the final episode of the Deep Dive: AI Summit Series on Contact Center, the Public User Group event featuring AI Agents and Action Builder with Senior Services Consultant Helen Coy, and our ongoing WEM training sessions to help you get the most out of WFM and QA.
AGENDA USER GROUPS
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Public Sector User Group presents: AI Agents & Action Builder Demo with Dr. Helen Coy
Join the Zendesk Public Sector User Group this Friday for a Community Event hosted by Dr. H. Coy. You’ll get a live demo of Zendesk AI Agents and Action Builder and see how they support the unique needs of public sector teams.
🗓️ Friday, November 14th
RSVP Link
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Administrator User Group Meetup with Michael Locurcio
🗓️ Wednesday, November 19th
RSVP Link
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Spain User Group Presents: Ai Summit 2025 meetup. The Spain User Group will meet virtually to discuss the latest releases from the AI Summit with Eduardo de Urbano and Sergio Anarte. (The event will be held in Spanish.)
🗓️ Thursday, November 20th
RSVP Link
Zendesk Deep Dives
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Zendesk Deep Dive: Ai Summit Series on Contact Center
In this session, we’ll explore how Zendesk for Contact Center combines omnichannel service with AI-powered automation to handle every call, message, and interaction more efficiently.
🗓️ Thursday, November 13th
RSVP Link
Zendesk WEM Live WFM and QA training
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WFM and QA training The WEM team is organizing helpful WFM and QA training sessions. These are designed to help everyone get the most from these qualitative tools and measure service quality. You can find sessions for the APAC, AMER, and EMEA regions
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QA Step 2: Automate reviews and coach your team effectively
🗓️ November 12th
RSVP Link
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Zendesk WFM: Initial setup and defining agent work
🗓️ November 12th
RSVP Link
Remember, you can check all Community events here, register, and find the groups that best fit your interests, topics, and needs.
See you there!