Building a great customer service team is a two-part mission: keeping everyone organized and ensuring the quality of their work. Our upcoming events shows how to master both, connecting the dots between Workforce Management and Zendesk QA. Come see how they work together!
Zendesk WFM: Initial setup and defining agent work
🗓️Join us for and get started with Workforce Management (WFM) experts.October 1, 8am CDT
📍Registration Link
Zendesk QA: Create and evaluate your QA scorecard
In this session, the Zendesk QA team will guide you through the essentials of Zendesk QA.
🗓️October 1, 5pm CDT
📍Registration Link
Mastering WEM: Enhancing QA and WFM in Zendesk (Enterprise User Group Event)
Connect with peers and join the conversation about WFM and QA
🗓️October 21, 10am CDT
📍Registration Link
Save your spot and get ready to master WFM and QA!